Get instant access to a team of Zabbix experts for guaranteed
professional,
24x7 support
Have a look at additional information on our technical support subsciptions and request a quote for the one that best fits your needs.
Silver |
Gold |
Platinum |
Best Value Enterprise |
Global |
|
|---|---|---|---|---|---|
| Количество устройств и метрик | Неограничено | Неограничено | Неограничено | Неограничено | Неограничено |
| Поддержка по телефону | |||||
| Количество инцидентов | 8 | Unlimited | Unlimited | Unlimited | Unlimited |
| Доступность поддержки | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 |
|
Гарантированное время ответа |
Up to 1 day | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
| Реагирование в чрезвычайной ситуации | Up to 2 hours | Up to 1.5 hours | Up to 1 hour | ||
| Количество контактов | 1 | 2 | 3 | 7 | 20 |
| Поддержка серверов Zabbix | 1 | Priced per server | Priced per server | Unlimited | Unlimited |
| Поддержка Zabbix Proxy | Priced per proxy | Priced per proxy | Unlimited | Unlimited | |
| Support for Native HA | Optional | Optional | |||
|
Количество юридических лиц |
1 | 1 | 1 | 1 | 5 |
| Удаленное устранение неполадок | |||||
| Оптимизация производительности | |||||
| Аудит инсталляции | |||||
| Назначенный аккаунт-менеджер | 2 hours per month | 4 hours per month | |||
| Выполнение перехода на последнюю версию командой Zabbix | |||||
| Выезд к клиенту | 40 hours (1 visit) | 80 hours (2 visits) | |||
| Онлайн тренинг ZCU | 1 session for up to 50 students per session (50 max) | 3 sessions for up to 50 students per session (150 max) | |||
| Тренинги ZCS и ZCP в офисе клиента | 1 session for up to 5 students per session (5 students max) | 2 sessions for up to 10 students per session (20 students max) | |||
| Тренинг ZCE в офисе клиента | |||||
| Extra course vouchers | 5 | ||||
| Работа команд интеграции и разработки | |||||
| Билеты Zabbix Summit | |||||
| Annual Q&A session with the Product owners team | |||||
| Запросите предложение | Запросите предложение | Запросите предложение | Запросите предложение | Запросите предложение |
Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.
Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.
Purchasing a technical support subscription is easy - just follow the steps below:
English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.
If you require support provided to your organization in another language, please let us know.
To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:
Запросите предложениеThe Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.
Phone support services may be accessed by customers with all support tiers.
Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.
On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.
