Get instant access to a team of Zabbix experts for guaranteed
professional,
24x7 support
Have a look at additional information on our technical support subsciptions and request a quote for the one that best fits your needs.
Silver |
Gold |
Platinum |
Best Value Enterprise |
Global |
|
|---|---|---|---|---|---|
| Monitored devices and metrics | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Phone and web support | |||||
| Number of support cases | 8 | Unlimited | Unlimited | Unlimited | Unlimited |
| Support availability | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 |
| Initial response time | Up to 1 day | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
| Emergency response time | Up to 2 hours | Up to 1.5 hours | Up to 1 hour | ||
| Support contacts | 1 | 2 | 3 | 7 | 20 |
| Supported Zabbix servers | 1 | Priced per server | Priced per server | Unlimited | Unlimited |
| Support for Zabbix Proxy | Priced per proxy | Priced per proxy | Unlimited | Unlimited | |
| Support for Native HA | Optional | Optional | |||
| Legal entities covered | 1 | 1 | 1 | 1 | 5 |
| Remote troubleshooting | |||||
| Performance tuning | |||||
| Environment review | |||||
| Assigned Technical Account Manager | 2 hours per month | 4 hours per month | |||
| Upgrades by Zabbix team | |||||
| On-site visit / remote consultancy up to 5 business days | 40 hours (1 visit) | 80 hours (2 visits) | |||
| Zabbix Certified User training sessions | 1 session for up to 50 students per session (50 max) | 3 sessions for up to 50 students per session (150 max) | |||
| Zabbix Certified Specialist and Professional training sessions | 1 session for up to 5 students per session (5 students max) | 2 sessions for up to 10 students per session (20 students max) | |||
| Zabbix Certified Expert training for 5 students | |||||
| Extra course vouchers | 5 | ||||
| 20 Integration and Development days | |||||
| 3 Zabbix Summit full tickets | |||||
| Annual Q&A session with the Product owners team | |||||
| Request a quote | Request a quote | Request a quote | Request a quote | Request a quote |
Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.
Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.
Purchasing a technical support subscription is easy - just follow the steps below:
English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.
If you require support provided to your organization in another language, please let us know.
To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:
Request a quoteThe Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.
Phone support services may be accessed by customers with all support tiers.
Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.
On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.
